Below FAQ are some common concerns of our clients before purchasing the products.
If you have other questions, please just send it to Support@homefusion.com.
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Common Questions
Q: What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other local payment gateways depending on your region.
Q: How long will it take for my order to arrive?
Shipping times vary depending on your location and the shipping method chosen. Typically, orders are processed within 4-6 business days, and delivery can take anywhere from 7 to 20 business days, depending on your region.
Q: Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your order’s status through our tracking page.
Q: What is your return and exchange policy?
We offer a hassle-free 30-day return and exchange policy. If you're not satisfied with your purchase, you can return or exchange the item within 30 days of receipt, provided it is in its original condition and packaging.
Q: Do you ship internationally?
Yes, we ship to most countries around the world. Shipping rates and delivery times will be calculated at checkout based on your location.
Q: What should I do if I receive a damaged or defective product?
If your item arrives damaged or defective, please contact our customer support team within 48 hours of delivery. We will arrange a replacement or refund for the item.
Q: How can I change or cancel my order?
You can change or cancel your order within 24 hours of placing it. Please contact our customer support team as soon as possible to assist with any modifications or cancellations.
Can I get a discount on bulk orders?
Yes, we offer discounts on bulk purchases. Please contact us with your order details for more information on pricing and discounts.
What should I do if I haven’t received my order?
If your order hasn’t arrived within the estimated delivery time, please check the tracking information provided. If the issue persists, feel free to contact our support team for further assistance.
How do I contact customer support?
You can reach our customer support team through the Contact Us page on our website, or by emailing us directly. We aim to respond within 24 hours.