Refund Policy

At Eazy Neighbors, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer refunds in accordance with the following policy.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be returned within [Insert Return Period, e.g., 30 days] from the date of purchase.
  • The item must be in its original condition, unused, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) is required to process any refund.

2. Non-Refundable Items

Certain items are non-refundable. These include:

  • Clearance or sale items (unless they arrive damaged or defective).
  • Perishable goods.
  • Customized or personalized products.

Please check the product description to confirm if your item is eligible for a refund.

3. Refund Process

To initiate a refund, follow these steps:

  1. Contact Us: Email us at [Insert Email Address] or use our contact form to request a return.
  2. Provide Details: Include your order number, the reason for the return, and any relevant photos (if the item is defective or damaged).
  3. Ship the Item: Once approved, send the item back to us at the address provided. The customer is responsible for return shipping costs unless the item was defective or incorrect.
  4. Refund Confirmation: After receiving and inspecting the returned item, we will notify you via email if your refund has been approved or rejected.

4. Refunds (if approved)

Once approved, refunds will be processed within [Insert Time, e.g., 7-10 business days] and automatically applied to your original method of payment. Please note that processing times may vary depending on your bank or credit card issuer.

5. Late or Missing Refunds

If you haven’t received a refund within the expected time frame:

  1. Check your bank or credit card statement.
  2. Contact your bank or credit card company, as processing times may vary.
  3. If you’ve done all of the above and still haven’t received your refund, please contact us at [Insert Email Address].

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us within [Insert Time Frame, e.g., 14 days] of receiving the item, and we will arrange for a replacement.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [Insert Email Address] with photos and a description of the issue. We will arrange for a replacement or a full refund, including any shipping costs.

8. Return Shipping

Unless the item is defective or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

9. Contact Information

For questions regarding our refund policy, please contact us.